Sebastian Mendo | Senior Product Designer

JP Morgan Chase

Helping prospective home owners buy and finance their first property.

Helping prospective home owners buy and finance their first property.

Chase MyHome is a centralized digital dashboard that allows for future homeowners to apply for a mortgage, fulfill their loan, and manage their home journey.

Summary (TL;DR)

Summary (TL;DR)

Summary (TL;DR)

Chase MyHome is a centralized digital dashboard that allows for future homeowners to apply and manage every aspect of their home buying journey.

Problem

Buying a home is stressful and paper-heavy, with fragmented, confusing mortgage processes that frustrate customers and slow down approvals.

01

Problem

Buying a home is stressful and paper-heavy, with fragmented, confusing mortgage processes that frustrate customers and slow down approvals.

01

Problem

Buying a home is stressful and paper-heavy, with fragmented, confusing mortgage processes that frustrate customers and slow down approvals.

01

Solution

ChaseMyHome is an all-in-one, personalized digital hub that simplifies the entire home-buying journey, from budgeting to closing, through guided workflows, in-app document upload, and integrated financial tools.

02

Solution

ChaseMyHome is an all-in-one, personalized digital hub that simplifies the entire home-buying journey, from budgeting to closing, through guided workflows, in-app document upload, and integrated financial tools.

02

Solution

ChaseMyHome is an all-in-one, personalized digital hub that simplifies the entire home-buying journey, from budgeting to closing, through guided workflows, in-app document upload, and integrated financial tools.

02

Outcomes

This design-led approach helped Chase cut closing times to 21 days (from an industry average of 30–45), capture 31% of new home-lending leads, and boost customer satisfaction to a top-tier ranking in JD Power’s mortgage surveys.

03

Outcomes

This design-led approach helped Chase cut closing times to 21 days (from an industry average of 30–45), capture 31% of new home-lending leads, and boost customer satisfaction to a top-tier ranking in JD Power’s mortgage surveys.

03

Outcomes

This design-led approach helped Chase cut closing times to 21 days (from an industry average of 30–45), capture 31% of new home-lending leads, and boost customer satisfaction to a top-tier ranking in JD Power’s mortgage surveys.

03

Problem space

We seek to build a relationship with your mortgage provider that goes beyond simply interest rates.

Buying a home is one of life’s biggest financial decisions. At Chase, we’re designing Chase MyHome not just as a mortgage tool, but as a personalized, end-to-end experience that guides customers through the full homeownership journe, from purchase to payoff.

Our goal is to shift the experience from transactional to relational, helping users feel informed, supported, and confident at every stage whether buying, managing, or refinancing.

Read about Chase’s mortgages through our landing pages.
Authenticate or create your Chase account to get started.
Start and manage your loan process in the Application Center.
Start your application and get your mortgage.
Read about Chase’s mortgages through our landing pages.
Authenticate or create your Chase account to get started.
Start and manage your loan process in the Application Center.
Start your application and get your mortgage.
Read about Chase’s mortgages through our landing pages.
Authenticate or create your Chase account to get started.
Start and manage your loan process in the Application Center.
Start your application and get your mortgage.
Read about Chase’s mortgages through our landing pages.
Authenticate or create your Chase account to get started.
Start and manage your loan process in the Application Center.
Start your application and get your mortgage.

Read about Chase’s mortgages through our landing pages.
Authenticate or create your Chase account to get started.
Start and manage your loan process in the Application Center.
Start your application and get your mortgage.
Read about Chase’s mortgages through our landing pages.
Authenticate or create your Chase account to get started.
Start and manage your loan process in the Application Center.
Start your application and get your mortgage.
Read about Chase’s mortgages through our landing pages.
Authenticate or create your Chase account to get started.
Start and manage your loan process in the Application Center.
Start your application and get your mortgage.
Read about Chase’s mortgages through our landing pages.
Authenticate or create your Chase account to get started.
Start and manage your loan process in the Application Center.
Start your application and get your mortgage.

Read about Chase’s mortgages through our landing pages.
Authenticate or create your Chase account to get started.
Start and manage your loan process in the Application Center.
Start your application and get your mortgage.
Read about Chase’s mortgages through our landing pages.
Authenticate or create your Chase account to get started.
Start and manage your loan process in the Application Center.
Start your application and get your mortgage.
Read about Chase’s mortgages through our landing pages.
Authenticate or create your Chase account to get started.
Start and manage your loan process in the Application Center.
Start your application and get your mortgage.
Read about Chase’s mortgages through our landing pages.
Authenticate or create your Chase account to get started.
Start and manage your loan process in the Application Center.
Start your application and get your mortgage.

Impact

Millions of Americans have financed their home through Chase, and maintain their home's finances through ChaseMyHome.