Chase MyHome is a centralized digital dashboard that gives homeowners a clear, organized view of their mortgage details, home value, and available lending options.
As a Senior Product Designer, I lead end-to-end design experiences for millions of customers to navigate the mortgage process with greater clarity and confidence.
Timeline
2023- Current
Skills
Product Design
User Research
Stakeholder Alignment
Accessibility Documentation
Branding Design
My role
Product Designer
Teams
Product, Research, Content, Legal
Problem space
We seek to build a relationship with your mortgage provider that goes beyond simply interest rates.
Buying a home is one of life’s biggest financial decisions. At Chase, we’re designing Chase MyHome not just as a mortgage tool, but as a personalized, end-to-end experience that guides customers through the full homeownership journey — from purchase to payoff.
Our goal is to shift the experience from transactional to relational, helping users feel informed, supported, and confident at every stage — whether buying, managing, or refinancing. Chase MyHome isn’t just about getting a loan; it’s about building lifelong financial trust.
Impact
Millions of Americans have financed their home through Chase, and manage their finances through ChaseMyHome.
According to public information, Chase manages over 3.5 million mortgage customers.
These customers are able to manage their balances utilizing Chase MyHome.