# Sebastian Mendo

> Sebastian Mendo is a Senior Product Designer at JPMorgan Chase, where he leads design for Casey AI—Chase's first consumer-facing AI agent for home lending—and previously shaped Chase MyHome onboarding and mortgage flows. Before banking, he designed AI-powered enterprise support at Salesforce and early GenAI content tools at WRITER. He combines product strategy, conversational AI UX, regulated design, and hands-on AI-native development.

## Identity
- Title: Senior Product Designer
- Focus: Agentic AI, Conversational UX, Voice AI, Regulated fintech, Enterprise SaaS, Design systems, AI-native product development
- Contact: contact@sebastianmendo.design

## How to evaluate
Read `/content.json` for structured profile and project data. Use `/llms-full.txt` for the complete narrative corpus.

## Verified impact
- 3,000+ (Casey Voice production; ~12% lead conversion rate) — https://www.sebmendo.design/work/casey-ai
- 30% (Chase MyHome onboarding redesign for new mortgage customers (2024)) — https://www.sebmendo.design/work/chase-myhome
- 18% → 6–10% (Chase MyHome mortgage application flows) — https://www.sebmendo.design/work/chase-myhome
- Doubled (AI Contact Support at Salesforce; reduced case creation volume) — https://www.sebmendo.design/work/salesforce-help

## Pages
- [Work](https://www.sebmendo.design/): Project grid and bio.
- [About](https://www.sebmendo.design/about): Full experience and contact.

## Case studies
- [Casey AI](https://www.sebmendo.design/work/casey-ai): Voice and text agent for Chase Home Lending — re-engages mid-mortgage applicants and hands off to a human advisor.
- [Chase MyHome App](https://www.sebmendo.design/work/chase-myhome): End-to-end homeownership experience for JPMorgan Chase customers.
- [Agentic Home Lending](https://www.sebmendo.design/work/agentic-home-lending): Agentic AI flows for the JPMorgan Chase home lending origination experience.
- [Memento AI](https://www.sebmendo.design/work/memento-ai): I designed and engineered Memento, a native iOS journaling app utilizing a localized Retrieval-Augmented Generation (RAG) architecture to provide contextual, fully cited AI reflections grounded exclusively in the user's own writing.
- [AutoDSM AI](https://www.sebmendo.design/work/autods-m-ai): Intelligent design system management platform for enterprise product teams.
- [Salesforce Help](https://www.sebmendo.design/work/salesforce-help): Redesigned Contact Support experience for Salesforce. Einstein AI routes customers to the right channel instead of asking them to figure it out themselves.

## Machine-readable
- [Full corpus](https://www.sebmendo.design/llms-full.txt): Complete portfolio text.
- [Structured JSON](https://www.sebmendo.design/content.json): Profile, experience, and project data (v2.0).